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We are required to have privacy policy under the Australian Privacy principle, Privacy Act 1988, Privacy Act Amendment Act 2012 and WA privacy legislation. See link https://www.legislation.gov.au/Series/C2004A03712

This privacy policy helps you to understand what we collect and how we use and collect the information.

What information is collected when using this website?

When you visit our website, we may track user’s information on the pages they visit, duration and time on the site and the browser’s type. This non identifiable information (cookies) allows us to analyse and improve the content and functionality of our website. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We also collect identifiable information that you have voluntarily submit such as email enquiry, request a booking, sign up to our membership or mailing list or book an event with us including but not limited to name, mobile number, telephone number, email address. We use this information to reply to your queries, appointment reminders, newsletter and promotions. You have the right to opt out of the email correspondence by emailing or SMS back to our administration.

The identifiable and non identifiable information we collected will not be sold, trade or rent to another party.

How we protect your indentifiable information?

We have firewalls, antivirus software, password protected login, locked premise and alarm system to protect our hardware and software. Our staff signs a confidentiality contract which they have to abide by law.

There may be circumstances where we need to disclose your personal information by law to third parties such as medicare, police, solicitors, government regulatory bodies, court, hospital and debt collectors.

We may also disclose your personal information to 3rd party providers who support the functioning of our practice for example IT service and software service providers. These providers are instructed to only use this data for the purpose of assisting us in performing the requested activity.

Complaints, requests and enquiries

Please do not hesitate to email info@dermedica.com.au if you need further explanation, request or complaint about the privacy policy or handling of your personal information. We will endeavour to solve the complaints accordingly. If you are unsatisfied with the outcome of our resolution, you may apply to the Australian Information Commissioner.

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